The Royal Indian respects your privacy and is committed to protecting personal information. This policy explains how we collect and use information when you visit our website, place an order, make an enquiry or use our services.

3.1 Information We May Collect

• Name, telephone number and or email address.
• Delivery address where applicable.
• Food order and delivery/collection details.
• Payment transaction information and transaction references.
• Information provided when contacting us about an order, enquiry or complaint.
• Technical information necessary to operate and secure the website, subject to confirmation by our website developer.

3.2 How We Use Information

• To receive, prepare and fulfil orders.
• To arrange delivery or collection and contact customers when necessary.
• To process payments, refunds and maintain appropriate transaction records.
• To respond to enquiries and investigate complaints.
• To maintain records needed for accounting, taxation, fraud prevention and legal compliance.
• To maintain the security and functionality of the website and online ordering system.

3.3 Lawful Bases

Depending on the activity, we may process personal information because it is necessary to perform a contract with the customer, comply with a legal obligation, pursue legitimate business interests that do not override the customer’s rights, or because consent has been given where consent is required.

3.4 Payment Information

Online card payments may be processed by an authorised payment service provider. Payment information required to complete a transaction may be shared with that provider and relevant financial institutions. The Royal Indian may receive payment confirmation, transaction references and other information needed to manage orders, payments and refunds.

3.5 Sharing Information

• Website and online ordering service providers.
• Authorised payment processing providers.
• Delivery personnel involved in fulfilling an order.
• Professional advisers or accounting service providers where necessary.
• Public authorities or regulators where disclosure is required by law.

We do not sell customer personal information to third parties.

3.6 Marketing

We do not currently use personal information collected through online ordering to send promotional emails or text messages. Order information is used for fulfilment, customer service and the other legitimate purposes described in this policy.

3.7 Cookies

The website may use cookies and similar technologies needed for its operation. Where consent is legally required for non-essential cookies, an appropriate consent mechanism must be provided before those cookies are used.

3.8 Retention and Security

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable accounting, taxation and legal obligations. We take reasonable technical and organisational measures to protect personal information.

3.9 Your Rights

• Request access to personal information held about you.
• Request correction of inaccurate information.
• Request deletion or restriction in applicable circumstances.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions. Customers may also complain to the Information Commissioner’s Office (ICO) if they have concerns about the handling of their personal information.

3.10 Contact

The Royal Indian
21A South Road
Hailsham
East Sussex
BN27 3JG
Telephone: 01323 442323 / 01323 442949
Email: johnsonviviansamuel@yahoo.co.uk
Website: theroyalindianhailsham.com
VAT Registration Number: 202580936