Last updated: 6 October 2026

These Terms and Conditions apply when customers use The Royal Indian website to browse the menu, place takeaway orders, arrange delivery or collection and make online payments. Nothing in these terms affects statutory consumer rights.

4.1 Online Ordering

Customers should review their order, quantities, contact details, delivery address where applicable, delivery or collection selection, total price and payment method before submitting an order. If an error is noticed after submission, the customer should contact the restaurant immediately.

4.2 Acceptance and Availability

All orders are subject to acceptance and availability. We may be unable to fulfil an order because an item is unavailable, the restaurant cannot accommodate the order, the delivery address is outside our service area, payment is not authorised or an unexpected operational issue prevents fulfilment. If payment has already been taken for an order we cannot fulfil, we will arrange an appropriate refund.

4.3 Prices and Payment

Prices are displayed in pounds sterling (£). The total payable, including any applicable delivery charge, will be shown before the customer confirms payment. Online payments are processed using the payment methods made available during checkout. Customers should not send card details by ordinary email.

4.4 Delivery Charges and Minimum Order

The minimum food order for home delivery is £20, excluding delivery charges. The delivery charge is £1 up to and including 4 miles. For distances over 4 miles, the charge increases by £1 for each additional mile or part of a mile. Accordingly, a delivery address 4.5 miles away attracts a £2 delivery charge. The applicable charge will be displayed before payment.

4.5 Delivery and Collection Times

Estimated times are displayed during the online ordering process. Actual times can vary because of demand, food preparation, traffic, weather and other circumstances. Customers may telephone the restaurant for an update if an order is delayed.

4.6 Cancellation

An order may be cancelled before food preparation has commenced. Once preparation has begun, we may be unable to cancel the order or refund a simple change of mind. This does not affect statutory consumer rights.

4.7 Complaints and Refunds

Customers experiencing a problem should telephone the restaurant and ask to speak to the manager. The issue will be investigated and an appropriate remedy provided based on the circumstances and applicable consumer rights. This may include replacement, partial refund, full refund or another appropriate resolution.

4.8 Allergies and Dietary Requirements

Customers with food allergies, intolerances or specific dietary requirements should review the allergen information provided and contact the restaurant before completing an order if further information is required. Please do not rely solely on a dish name or description when deciding whether a dish is suitable. Allergen information must be made available in accordance with applicable food information requirements.

4.9 Customer Responsibilities

Customers are responsible for providing accurate contact and delivery information and for being available to receive a delivery or collect an order. If an order cannot be delivered because of incorrect information or customer unavailability, please contact the restaurant to discuss the available options.

4.10 Website Availability

We aim to keep the website and online ordering service available, but cannot guarantee uninterrupted access. Maintenance, technical issues or circumstances outside our reasonable control may occasionally affect availability.

4.11 Personal Information

Personal information is handled in accordance with our Privacy Policy.

4.12 Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Nothing in these terms removes any mandatory consumer protection rights or legal remedies.

4.13 Contact

The Royal Indian
21A South Road
Hailsham
East Sussex
BN27 3JG
Telephone: 01323 442323 / 01323 442949
Email: johnsonviviansamuel@yahoo.co.uk
Website: theroyalindianhailsham.com
VAT Registration Number: 202580936